Asset Resources Inc
14220 Basalt Street N.W.
Ramsey, MN 55303
800-244-0905 - Toll | 763-585-4881 - Phone | 763-585-4886 - Fax
14220 Basalt Street N.W.
Ramsey, MN 55303
800-244-0905 - Toll | 763-585-4881 - Phone | 763-585-4886 - Fax
About Us
Executive Overview
Asset Resources, Inc. is a full service, third party collection agency dedicated to providing prompt professional collection results. ARI success rests on the ability to offer our clients comprehensive services, designed to meet specific recovery goals. Asset Resources, Inc. is experienced at providing quality account management and collection services to a widely diversified client base. What sets Asset Resources, Inc. apart from other collection agencies is our commitment to develop an understanding of each client’s collection needs. Quality collection performance can only be achieved by establishing a clear understanding of a client’s business and financial objectives. Asset Resources, Inc. is aware of the importance of maintaining good relationships with our clients and their customers/Patients. Maintaining goodwill and a positive public image, while pursuing account collection requires professional trained personnel a premium we emphasize.
Employee Work Standards
Asset Resources, Inc. employment process emphasizes that each employee must adhere to all applicable laws, rules and regulations as well as Asset Resources, Inc.’s policies. Employees are thoroughly trained and tested on these matters. Their understanding and acceptance of them are requisite of Asset Resources, Inc.’s employment arrangement. Work standards, regarding both collector conduct and the manner in which account actions must be documented are communicated to all Asset Resources, Inc.’s employees. Asset Resources, Inc. takes great pride in its reputation and the client goodwill we have carefully nurtured. Accordingly, we insist on nothing less than professional conduct from our employees.
Nationwide Collection Capability
Asset Resources, Inc. can effectively collect accounts anywhere in the United States. Asset Resources, Inc. utilizes national skip tracing databases, which allow us to locate debtors nationwide. Asset Resources, Inc. also utilizes a nationwide network of specially chosen attorneys in the event legal action becomes necessary.
Specialists in Account Techniques
Collection specialists, who are knowledgeable of Asset Resources, Inc.’s collection procedures and the changing regulations governing collection practices, including the Fair Debt Collection Practices Act, commit Asset Resources, Inc. to the ethical and professional handling of all accounts. Our staffing objective is to hire the most qualified collection staff. We offer comprehensive training programs to ensure our collectors receive the best quality training. Asset Resources, Inc.’s collection specialists are audited and tested on collection practices as well as state and federal collection laws. Computer training classes cover all aspects of Asset Resources, Inc.’s on-line system. Our training program is supported by interaction with computer terminals used in working client accounts. Formal instruction by Asset Resources, Inc.’s management is an integral part of each employee’s training program. Asset Resources, Inc.’s employee training program includes the following subjects:
The FDCPA and other laws regulating collection activity
Company policies, including the confidentiality of client data
Characteristic behaviors exhibited by delinquent customers
Orientation to our computer system
Collection techniques and follow-up procedures
Skip tracing tools and techniques
Partial payment arrangements and account follow-up
The education of our collection specialists is a priority at Asset Resources, Inc. Our continuing education program is supported through periodic meetings to review current developments and to enhance existing skills. Asset Resources, Inc.’s hiring and comprehensive training program work together to ensure the overall excellence and professionalism of our collection team.
Customer Care
Asset Resources, Inc. considers “Customer Care” to be a significant benefit you will not find in other Collection agencies. Experience has taught us that open communication ensures high quality collection results in fostering successful long-term client relationships.
To better serve our clients Asset Resources, Inc. will provide the following support:
Respond to client questions in a timely manner
Assist clients in resolving issues
Develop positive working relationships
All correspondence will be addressed within 48 hours
All inquiries will be acknowledged within 24 hours
All required reporting will be submitted on a monthly basis
Collection Methodology
Asset Resources, Inc. believes that in order to be effective, delinquent accounts must be pursued in an organized and timely manner. Our goal is to ensure the immediate collection of all assigned accounts while adhering to local, state, and federal regulations. The procedures used by Asset Resources, Inc. in collecting accounts are in strict accordance with the ethics and standards established by the American Collectors Association and in adherence with the Fair Debt Collection Practices Act.
Asset Resources, Inc. understands the need to maintain a positive public image for our clients. As such, all efforts are targeted toward maintaining account holder goodwill and preventing our clients from experiencing any negative feedback because of our representation. Our clients can by assured that, as your collection service provider, Asset Resources, Inc. will take every possible measure to maintain goodwill and nurture your positive public image.
Telephone Communications
The Asset Resources, Inc. collection specialist is required to obtain profile information on the first contact with the account holder or note that his/her information request was refused. Our collection specialists use a standard list of questions to obtain information regarding the account holder and his/her assets. The account holder’s profile is used by Asset Resources, Inc. to determine whether an account is collectible. The information also assists collection specialists when determining appropriate amounts for partial payments.
Information obtained for the account holder’s profile includes:
Address and telephone verification
Employment status
Spouse’s place of employment
If unemployed, current source of income
Bank used for checking and savings account
Existence of Visa and /or MasterCard Account
Commercial Claims:
Name of Business executives/Owner
Asset verification/means to pay
Suit option/does it warrant it
Obtain corporate credit card
Written Communications
Asset Resources, Inc. utilizes a number of customized collection notices to effect collections. Based on account status, additional letters may enhance the collector’s effectiveness.
Skip Tracing Procedures
If a valid telephone number and/or address are not provided, standard skip tracing activities will commence. Our extensive skip tracing capabilities enable us to skip trace on a national level. Asset Resources, Inc. collection specialists have access to a number of on-line lookup tools to assist in locating an account holder’s new telephone number and address listing, including the latest CD ROM Directory Technology.
Asset Resources, Inc. regularly accesses the following information sources when conducting skip tracing activities:
Computerized databases
CD ROM technology
Credit reporting agencies
Tax assessor information
Account holder’s past and present employers
Commercial Claims:
Internet searches
Secretary of State searches
Property tax searches
Litigation Capabilities
Asset Resources, Inc. can litigate accounts in all venues across the nation via a network of attorneys. These attorneys are not only adept at resolving accounts through suit but also who are capable of bringing about amicable settlements prior to litigation. Asset Resources, Inc. does employ an in-house collection attorney.
Information Systems
To manage and organize our business, Asset Resources, Inc. utilizes COLLECT, a Windows based collection system. COLLECT allows Asset Resources, Inc. to manage all types of accounts, any number of clients, accounts and debtors, with unlimited growth potential.
System Features
Below are some of the features that our system possesses to allow our collection staff to be more productive:
Supports multiple debts per debtor
Tracks promised payments and broken promises
Accounts with broken payment promises are automatically advanced by the system
For high priority follow up
Automatically calculates interest
Legal pop-up for tracing litigation and creating legal documents
Productivity
We allow our staff to work additional hours as the need arises, to ensure the collection objectives are met and exceeded as long as they comply with the FTC’s permissible hours no earlier than 8:30am and no later than 9PM in each geographic time zone. We can extend our evening hours to meet certain client needs and requirements.
Reporting Capabilities
Asset Resources, Inc. is committed to working in partnership with our clients to meet all account information needs. We offer our clients comprehensive reporting capabilities. Our reporting goal is to ensure that our clients receive the account status and collection progress information that they need. To maintain open communication and clear understanding of your account collection status, Asset Resources, Inc. will generate the following reports:
Acknowledgement Report each time we receive new accounts for collection processing. This report lists all accounts placed to Asset Resources, Inc. for asset recovery.
Inventory and Summary Report. This report is a general overview of the collection accounts that have been imputed into our collection system.
Year to date reports (Actuary) tying into the exact month of the placement.
Trust Statement Report
This report records the following data for each account holder’s payment:
Account holders name and Identification number
Account paid to Asset Resources, Inc. or paid to client
Remaining balance
Asset Resources, Inc.’s Commission fees
NSF, non-sufficient funds on return items
The Closed/Returned Report lists all accounts that were either closed by Asset Resources, Inc. or returned at the request of our client. This report is designed to specify the reason each account was closed or returned.
Summary
Asset Resources, Inc. is committed to serving as your partner in establishing results driven account management and recovery operation. Asset Resources, Inc. understands your financial expectations and objectives and is prepared to implement a recovery program designed to achieve them. Asset Resources, Inc. dedicates itself to delivering complete client service and satisfaction. At Asset Resources, Inc. we believe that the only proof of ability is results.
Copyright © 1987-2010 Asset Resources, Inc. (ARI)
Asset Resources, Inc. is a full service, third party collection agency dedicated to providing prompt professional collection results. ARI success rests on the ability to offer our clients comprehensive services, designed to meet specific recovery goals. Asset Resources, Inc. is experienced at providing quality account management and collection services to a widely diversified client base. What sets Asset Resources, Inc. apart from other collection agencies is our commitment to develop an understanding of each client’s collection needs. Quality collection performance can only be achieved by establishing a clear understanding of a client’s business and financial objectives. Asset Resources, Inc. is aware of the importance of maintaining good relationships with our clients and their customers/Patients. Maintaining goodwill and a positive public image, while pursuing account collection requires professional trained personnel a premium we emphasize.
Employee Work Standards
Asset Resources, Inc. employment process emphasizes that each employee must adhere to all applicable laws, rules and regulations as well as Asset Resources, Inc.’s policies. Employees are thoroughly trained and tested on these matters. Their understanding and acceptance of them are requisite of Asset Resources, Inc.’s employment arrangement. Work standards, regarding both collector conduct and the manner in which account actions must be documented are communicated to all Asset Resources, Inc.’s employees. Asset Resources, Inc. takes great pride in its reputation and the client goodwill we have carefully nurtured. Accordingly, we insist on nothing less than professional conduct from our employees.
Nationwide Collection Capability
Asset Resources, Inc. can effectively collect accounts anywhere in the United States. Asset Resources, Inc. utilizes national skip tracing databases, which allow us to locate debtors nationwide. Asset Resources, Inc. also utilizes a nationwide network of specially chosen attorneys in the event legal action becomes necessary.
Specialists in Account Techniques
Collection specialists, who are knowledgeable of Asset Resources, Inc.’s collection procedures and the changing regulations governing collection practices, including the Fair Debt Collection Practices Act, commit Asset Resources, Inc. to the ethical and professional handling of all accounts. Our staffing objective is to hire the most qualified collection staff. We offer comprehensive training programs to ensure our collectors receive the best quality training. Asset Resources, Inc.’s collection specialists are audited and tested on collection practices as well as state and federal collection laws. Computer training classes cover all aspects of Asset Resources, Inc.’s on-line system. Our training program is supported by interaction with computer terminals used in working client accounts. Formal instruction by Asset Resources, Inc.’s management is an integral part of each employee’s training program. Asset Resources, Inc.’s employee training program includes the following subjects:
The education of our collection specialists is a priority at Asset Resources, Inc. Our continuing education program is supported through periodic meetings to review current developments and to enhance existing skills. Asset Resources, Inc.’s hiring and comprehensive training program work together to ensure the overall excellence and professionalism of our collection team.
Customer Care
Asset Resources, Inc. considers “Customer Care” to be a significant benefit you will not find in other Collection agencies. Experience has taught us that open communication ensures high quality collection results in fostering successful long-term client relationships.
To better serve our clients Asset Resources, Inc. will provide the following support:
Collection Methodology
Asset Resources, Inc. believes that in order to be effective, delinquent accounts must be pursued in an organized and timely manner. Our goal is to ensure the immediate collection of all assigned accounts while adhering to local, state, and federal regulations. The procedures used by Asset Resources, Inc. in collecting accounts are in strict accordance with the ethics and standards established by the American Collectors Association and in adherence with the Fair Debt Collection Practices Act.
Asset Resources, Inc. understands the need to maintain a positive public image for our clients. As such, all efforts are targeted toward maintaining account holder goodwill and preventing our clients from experiencing any negative feedback because of our representation. Our clients can by assured that, as your collection service provider, Asset Resources, Inc. will take every possible measure to maintain goodwill and nurture your positive public image.
Telephone Communications
The Asset Resources, Inc. collection specialist is required to obtain profile information on the first contact with the account holder or note that his/her information request was refused. Our collection specialists use a standard list of questions to obtain information regarding the account holder and his/her assets. The account holder’s profile is used by Asset Resources, Inc. to determine whether an account is collectible. The information also assists collection specialists when determining appropriate amounts for partial payments.
Information obtained for the account holder’s profile includes:
Commercial Claims:
Written Communications
Asset Resources, Inc. utilizes a number of customized collection notices to effect collections. Based on account status, additional letters may enhance the collector’s effectiveness.
Skip Tracing Procedures
If a valid telephone number and/or address are not provided, standard skip tracing activities will commence. Our extensive skip tracing capabilities enable us to skip trace on a national level. Asset Resources, Inc. collection specialists have access to a number of on-line lookup tools to assist in locating an account holder’s new telephone number and address listing, including the latest CD ROM Directory Technology.
Asset Resources, Inc. regularly accesses the following information sources when conducting skip tracing activities:
Commercial Claims:
Litigation Capabilities
Asset Resources, Inc. can litigate accounts in all venues across the nation via a network of attorneys. These attorneys are not only adept at resolving accounts through suit but also who are capable of bringing about amicable settlements prior to litigation. Asset Resources, Inc. does employ an in-house collection attorney.
Information Systems
To manage and organize our business, Asset Resources, Inc. utilizes COLLECT, a Windows based collection system. COLLECT allows Asset Resources, Inc. to manage all types of accounts, any number of clients, accounts and debtors, with unlimited growth potential.
System Features
Below are some of the features that our system possesses to allow our collection staff to be more productive:
For high priority follow up
Productivity
We allow our staff to work additional hours as the need arises, to ensure the collection objectives are met and exceeded as long as they comply with the FTC’s permissible hours no earlier than 8:30am and no later than 9PM in each geographic time zone. We can extend our evening hours to meet certain client needs and requirements.
Reporting Capabilities
Asset Resources, Inc. is committed to working in partnership with our clients to meet all account information needs. We offer our clients comprehensive reporting capabilities. Our reporting goal is to ensure that our clients receive the account status and collection progress information that they need. To maintain open communication and clear understanding of your account collection status, Asset Resources, Inc. will generate the following reports:
Acknowledgement Report each time we receive new accounts for collection processing. This report lists all accounts placed to Asset Resources, Inc. for asset recovery.
Inventory and Summary Report. This report is a general overview of the collection accounts that have been imputed into our collection system.
Year to date reports (Actuary) tying into the exact month of the placement.
Trust Statement Report
This report records the following data for each account holder’s payment:
The Closed/Returned Report lists all accounts that were either closed by Asset Resources, Inc. or returned at the request of our client. This report is designed to specify the reason each account was closed or returned.
Summary
Asset Resources, Inc. is committed to serving as your partner in establishing results driven account management and recovery operation. Asset Resources, Inc. understands your financial expectations and objectives and is prepared to implement a recovery program designed to achieve them. Asset Resources, Inc. dedicates itself to delivering complete client service and satisfaction. At Asset Resources, Inc. we believe that the only proof of ability is results.
Copyright © 1987-2010 Asset Resources, Inc. (ARI)